frequently asked questions

You can register here as a new patient and book your first appointment with us.

Before your first visit, please complete the online intake form and bring a valid ID, your insurance card (if applicable), and any referral letter from your dentist or specialist. If you have recent X-rays or treatment records, bringing these can be helpful.

Bring your identification, insurance information, referral (verwijzing) if required, and a list of any medications you are currently taking.

We recommend arriving 10–15 minutes early so you can relax, complete any remaining forms, and get familiar with the clinic.

Yes, unless you are scheduled for sedation or surgery. In that case, we will give you specific fasting instructions in advance.

For general dentistry, a referral is usually not required. For specialist treatments (such as implantology, oral surgery, or orthodontics), a referral from your dentist or GP may be necessary.

Your dentist or healthcare provider sends us a referral (verwijzing) with your medical and dental information. Once we receive it, our team will contact you to schedule your appointment.

Yes, you can already contact us to reserve a time slot. Please make sure your referral is sent before your first visit.

Yes, with your consent we provide feedback and treatment reports to your referring dentist or healthcare provider.

We work with most major Dutch health insurers. Coverage depends on your specific policy and supplementary dental insurance.

You can contact your insurer directly or ask our front desk team — we’re happy to help you understand your coverage before treatment begins.

Yes, for larger treatments we offer flexible payment options through trusted financing partners. Please ask our team for details.

Absolutely. For all major treatments, we provide a clear treatment plan with transparent pricing in advance.

We accept debit cards, credit cards, and bank transfers. Payment is usually due on the day of treatment unless otherwise arranged.

Appointments can be booked online, by phone, or at the reception desk. Please cancel or reschedule at least 24 hours in advance to avoid cancellation fees.

Absolutely. We specialize in treating anxious patients and offer calm, gentle care. We can discuss relaxation techniques, extended consultations, or sedation options if needed.

eYes, our clinic is wheelchair accessible and designed for patient comfort. Please let us know if you need any special assistance.

eWe follow strict sterilization and infection-control protocols that meet and exceed national guidelines.

eWe actively reduce waste, use digital records instead of paper, choose eco-friendly materials when possible, and work with sustainable suppliers.

Yes, we welcome patients of all ages and offer gentle, child-friendly dental care.

Most treatments are completely painless thanks to modern techniques and effective local anesthesia. Your comfort is always our priority.

You can always raise your hand and we will pause immediately. We adjust the treatment to keep you as comfortable as possible.

Treatment time depends on the procedure. We will always inform you in advance about the expected duration.

Whenever possible, we choose high-quality, biocompatible and environmentally responsible materials.

With good oral hygiene and regular check-ups, restorations can last many years. We provide personalized aftercare advice to maximize longevity.

If you are receiving sedation or surgical treatment, yes — you will need someone to take you home.

In most cases, yes. For surgical or sedation treatments, we may recommend rest for the remainder of the day.

Yes, mild swelling and discomfort are normal after many treatments and usually improve within a few days.

Contact us immediately if you experience severe pain, excessive bleeding, fever, or signs of infection.